RBW LE MANOIR GUEST EXPERIENCE
TERMS AND CONDITIONS

Insurance Requirements

  1. The driver must have held a valid UK driving licence for at least 1 year prior to the start of your rental period and continue to hold a valid driving licence for the duration of your rental period. If you have been resident in the UK for less than 12 months you can rent a vehicle using an international driving licence. If you hold an International driving licence issued outside of the European Economic Are you will need to provide a photograph of the current valid licence and a photograph of your passport from the country where the licence was issued no later than 48 hours before taking delivery of the car.
  2. The driver must be at least 25 years old and under 75 at the start of your rental period.
  3. The driver must not have been convicted of drink-driving, being under the influence of drugs whilst driving or driving without insurance during the 4-year period immediately prior to the start of the rental period.
  4. The driver must not have had a vehicle related accident irrespective of fault during the 3-year period immediately prior to the start of the rental period.
  5. The driver must not have had your driving licence suspended for 6 months or longer during the 5-year period immediately prior to the start of your rental period.
  6. The driver must not be renting any other vehicle from us during your rental period.


Drink driving laws in the UK state that it is illegal to;

  • Drive or attempt to drive with excess alcohol (while exceeding the legal limits)
  • The driver must not drive or attempt to drive while unfit through drugs.

The legal alcohol limit in England, Wales and Northern Ireland for driving is 80 milligrams of alcohol per 100 millilitres of blood or 35 micrograms of alcohol per 100 millilitres of breath. In Scotland the limit is 50 milligrams of alcohol per 100 millilitres of blood or 22 micrograms of alcohol in 100 millilitres of breath your system.


Use Of Phone whilst Driving

UK law states that it is illegal to hold and use a phone, sat nav, tablet, or any device that can send or receive data whilst driving. Your phone can be paired to Apple Play on the Pioneer In Car Entertainment System using the wireless settings on your mobile phone to make and receive calls.

Use Of SatNav and In Car Entertainment System

The SatNav in the car is pre-programmed with excursions. If you wish to use the SatNav for your own use, then please refer to the user manual. Your phone can be paired to the Apple Play on the Pioneer In Car Entertainment System using the wireless settings on your mobile to use your phones functionality such as maps and Apple Music.

Seatbelts

It is a legal requirement in the United Kingdom that all passengers wear a seat belt.

Carrying of Children

We regret that no child requiring child safety seats can be carried as these vehicles are not suitable for child seats. No child under the age of fourteen can be carried in the car.

 

 

Hotel Rental Procedures

Before Each Booking

  1. The hotel shall direct the Guests who book the Excursion to the form hosted by RBW on the booking portal. This will gather the Guest’s details and issue the Guest with the Consumer Conditions that RBW requires which includes the Guest signature via the booking form on the portal. It will also check the guest’s driving licence and any other documentation the insurer requires. This form requires completing signing & approval before the rental can proceed.
  2. Meet the Guest at the hotel with the booked Vehicle at the pre-arranged time.
  3. Carry out a check of the booked vehicle with the guest for any damage and complete a report.
  4. Ensure that the booked vehicle is fully charged at the start of each booking and cleaned inside and out.
  5. Provide the guest with any pre-arranged add ons i.e. picnic hamper, umbrella, prior to the booking to the extent available.

 

On completion of booking

  1. The hotel shall carry out a preliminary check of the booked vehicle with the guest for any damage and share a video of the Vehicle with RBW.
  2. Collect the keys from the guest and keep keys in a safe place.
  3. Should any damage be found to the Vehicle, the hotel shall promptly telephone and email the Excursion Provider contact to advise on the extent of the damage.

 

If the Vehicle is damaged during the Booking

  1. RBW shall carry out a comprehensive check of the Booking Vehicle for any damage and update the digital maintenance book, complete with photographs of any damage.
  2. Handle all communications, negotiations, and settlements with Guests and its insurers regarding any Vehicle Damage claims.
  3. Move the Booking Vehicle to the RBW premises for storage and provide an alternative Vehicle.

 

Storage of the Vehicle

  1. The hotel shall generally store the Vehicle in the agreed safe place at the hotel as agreed with RBW and the hotel General Manager. The Parties may agree from time to time to store the Vehicle offsite at the Excursion Provider’s premises.
  2. RBW will provide all covers for the Vehicle as required.
  3. Should a multi-day booking for the vehicle take place, the hotel shall guarantee availability of an electric charging space for the Vehicle at the hotel so that the guest may charge the Vehicle.

 

Breakdowns, Accidents, Theft, Fire & Damage

Support

Technical Support

If you have a technical problem with the vehicle, please email Guestexperiencesupport@rbwevcars.com or call

07967 321873

07885 483486

07942 342784

Recovery

  1. In the event of technical fault, breakdown or delay the driver will call the Recovery Company who will inform RBW immediately.
  2. The hotel can also call the Recovery Company on

+44(0)1908 502588

+44(0)7887 594430 who will inform RBW immediately.

  1. RBW will immediately notify the hotel of the fault, breakdown or delay.
  2. In the event any Booking Vehicle is not repairable within 30 minutes RBW must arrange for a suitable replacement Booking Vehicle to be dispatched immediately or return the guest to the hotel
  3. RBW must notify the hotel immediately of any complaint it becomes aware of made by any Guest.

 

Accidents or Incidents during the rental period of the car

  1. In case of any incident of any nature whatsoever, including an accident, theft, attempted theft, fire, collision, or discovery of unexplained damage the hotel shall take all appropriate measures to report to the RBW Support team via email at guestexperiencesupport@rbwevcars.com and also the Support Line.

07967 321873

07885 483486

07942 342784

  1. The hotel or driver must complete the Incident Declaration Form sent by the RBW Support Team which must be completed and returned to us within 24 hours of the incident.
  2. This should include:

The circumstances, date, place and time of the incident.

The name and the address of any potential witnesses.

If relevant, the registration number of any third-party vehicle involved, the name and the address of its owner, the name and the address of its driver, the name of the insurance company and the number of the insurance policy relating to each third-party vehicle.

If a crime reference or a police report is provided to you should include details of the crime number in the Incident Declaration Form a copy should be attached.

In particular, if the Vehicle is stolen you must notify the police and obtain all relevant paperwork.

Neither the hotel nor any Authorised Driver is entitled to conclude an agreement or any sort of transaction in the name and on behalf of us or our insurer in the event of an Incident.

  1. In the event of an accident (whether a Guest is injured or not) the rental driver should call the RBW Support Line who will issue the Incident Declaration Form.
  2. RBW will then immediately inform the hotel.
  3. The driver or the hotel will alert the Emergency Services (as appropriate).
  4. RBW must notify the hotel immediately of any complaint it becomes aware of made by any Guest.

 

 

 

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