RBW Le Manoir aux Quat'Saisons GUEST EXPERIENCE

booking form

BOOKING TERMS & CONDITIONS

INSURANCE

Damage to the vehicle

The Customer is liable for damage to the vehicles under the conditions and limits mentioned in the general rental conditions. In the case of optional insurance subscription, the conditions and limitations of liability are modified in accordance with the optional insurance purchased.

Motor Liability Insurance : The vehicle is insured through Octane, underwritten by AXA Insurance UK Plc, Certificate No .

 

GENERAL RENTAL CONDITIONS

This contract is subject to the General Rental Conditions accepted at the time of your reservation. (General Rental conditions).


Carrying of Children

We regret that no child requiring child safety seats can be carried as these vehicles are not suitable for child seats. Older children over the age/size requiring child seats can be carried provided that no minor under the age of fourteen is carried in the front seat of the car.

 

 DATA PROTECTION

In assessing your Driver credentials, we will be providng your Driving Licence data to UK government bodies such as the DVLA and you will receive an authority to examine your drivers licence histroy and current status from those bodies we are authorised under the Data Protection Act 2018 to process such Data as a Data Controller and sub processor of the Hotel.

 

INSTRUCTIONS

In case of an accident with a third party, it is essential to draw up an amicable report mentioning the insurance number indicated in the “Insurance” chapter of this document. This report must be submitted as soon as possible to your departure rental agency. (Report).

RBW Sports & Classics Limited, Unit 68 Britannia Business Park, Lichfield, Staffs WS14 9UY Guest Experiences RENT GB

 

HANDOVER INSTRUCTIONS

Prepare your rental:

  1. We recommend downloading the RBW application on your smartphone ahead of your rental

  2. Find your reservation in the “Booking” tab on your mobile

  3. Upload all your documents – Driving Licence, ID & your payment card details (PO for Key Accounts) to the application to ensure a smooth and hygienic experience.

  4. Upon arrival at our Hotel partner, please make your way to our reception desk so the Hotel can validate your uploaded documents.

  5. After validation, you will be asked to follow the vehicle inspection process using the

  6. Final stage is for the inspection to be validated and for you to E sign the agreement using the app.


Few details about the rental process

Security Deposit must be carried out before the rental, without deposit rental is not possible.

The deposit: Your Credit Card will be pre-authorised 72 hours prior to the reservation Or immediately if the reservation is sooner. The vehicle must be returned to the same condition to avoid additional charges.

Please take care while performing the handover & return inspection process with accordance to the application to avoid any errors.

Any missing inspection details will be charged £200.

You will need to bring the following documents for each driver:

Your debit or credit card used for the deposit (it must be in the lead driver’s name); A valid form of ID with the same name and address as the licence

A valid driving licence for each driver of the vehicle (in case your license is in a foreign language, thank you for presenting an official translation),

(Only for UK license) A “check code” from DVLA allowing the rental agent to carry out a licence check

WARNING: Without these items, our agents will not allow you to use the vehicle.


RETURN INSTRUCTIONS

  1. The vehicle must be returned to the same location as departure (unless otherwise agreed).

  2. Once on location, please use the app and follow the simple steps to carry out the return

  3. The inspection will be validated by the Hotel rental

  4. This will conclude the rental


CANCELLATION POLICY

If a Guest wishes to cancel a Booking (in respect of which he/she has been issued with tickets), the following cancellation fees are payable:

a.    cancellations made within 3 days of departure, a cancellation fee of 25%

b.    cancellations made within 48 hours of departure, a cancellation fee of 50%

c.    100% cancellation fee is payable for cancellations within 24 of departure.

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Visit our Regent's Park London Showroom

151-153 Park Rd, London NW8 7HT

RBW Headquartes

RBW EV Cars Headquarters
Unit 68, Brittania Way,
Lichfield,
WS14 9UY

RBW Showroom

RBW EV Cars Showroom
151-153 Park Rd,
London
NW8 7HT

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